A window for more than a year, during which the cleaning once found there was a hole on the woven pattern. Is this the quality of the problem or man-made? Yesterday, Ms. Shen, who lives in the city of international Moore city told reporters when a stomach gas. However, in the verification process, the business seems to be justified. How to solve this problem, it seems to ask the reader to talk about.
Consumer: import window "sun" broken?
Ms. Shen: I in August 2006 in Renmin Road Yaju cloth art museum of life to buy curtains, totaling RMB 14443 yuan, in 2006 October 1, moved into new homes. In 2006 October 5, found the living room window is dirty (living room window price per meter of 110 yuan), usable hand washing after found serious shrink. After the call "garden", after consultation, the original domestic 110 yuan / m for imported yarn 188.8 yuan / m. So in the original price 852.6 yuan Tim in October 10, 2006 after hanging up this batch of imported screens.
Mid December 2007, I found hanging on the window appears irregular rupture. Especially by the sun to the place where the rupture of the area more, and the curtain wall is not a point of failure. I late last month and "agile" contact, after the installation work to see, the other party does not take samples for January 14 afternoon reply: you have more than the warranty period a year, "agile" irresponsible.
Merchant: a way to think about several times back
In this regard, yesterday, reporters came to the "garden" to understand the situation. Relevant responsible person told the reporter, Ms. Shen home screens they have given a two exchange. First shrink, it is because of its improper cleaning, it is recommended to use other ways to dry cleaning. But from the consumer point of view, they were given a change of treatment.
Relevant person in charge said, screens, curtains and other products belongs to daily consumer goods, the country does not have 3 packets of regulations, but they still give customers the one year warranty after-sales service. For Ms. Shen screens, has been a period of one year, they still want to help her fix, but there is no way.
But let Ms. Shen angry: problems with her neighbors also in their stores to buy screens. Over the same year, has given the replacement treatment. Ms Shen want to know, why cant you?
Therefore, "garden," the source said, each others cloth and Ms. Shen of different fabrics, after the scene view may indeed be caused by quality problems, so in the end they gave replacement treatment. And Ms Shens screens, 100% polyester content according to common sense, is does not have the problem of and Ms. Shen had of a window screen cleaning processing. Therefore, what went wrong in the cloth or the washing process is hard to say clearly.